'Hurry up and wait': inside the daily challenges at Home Affairs branches

'Hurry up and wait': inside the daily challenges at Home Affairs branches

[The Mercury - South Africa] - 8/02/2026
THOUSANDS of South Africans queue for hours at Home Affairs offices across the country, often in scorching heat, only to be turned away due to system failures or staff shortages. Despite digital initiatives promising improved service, rural and poor communities are being left behind as data (…)
... Article published by "The Mercury" (South Africa), read more
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